FAQs
Frequently Asked Questions
1. How long will it take to receive my order?
We process orders within 2 business days. After that, shipping times are:
- Standard Shipping: 3-5 business days
- Expedited Shipping: 1-3 business days
- International Shipping: 7-14 business days
Once your order ships, you’ll receive a tracking number to keep an eye on your package.
2. Do you offer international shipping?
Yes, we ship worldwide! 🌍 No matter where you are, we’ve got you covered. Shipping times vary by location.
3. Can I modify or cancel my order after it's been placed?
Once an order is placed, we begin processing it quickly. If you need to make a change or cancel it, please contact us ASAP, and we’ll do our best to help.
4. Do you accept returns or exchanges?
We want you to love what you ordered! If you’re not completely satisfied, we accept returns and exchanges within 5 days of delivery. Please see our Return Policy for full details.
5. How can I track my order?
Once your order ships, we’ll send you an email with a tracking number. You can use that number to track your package on the carrier’s website.
6. What if my order is damaged or incorrect?
We’re sorry if something went wrong with your order! Please contact us within 30 days of delivery with photos of the issue, and we’ll take care of it by sending you a replacement or processing a refund.
7. Do you offer gift wrapping?
Yes, we do offer gift wrapping! 🎁 If you're purchasing a gift, please select the gift wrapping option in the Gift Wrap section.
8. Can I contact you if I have a question about a product?
Absolutely! If you have any questions about our products or need more information, don’t hesitate to reach out to us via our Contact Us page. We’re always happy to help!
9. Where are you located?
We’re based near the beautiful beaches of South Florida, where all our products are lovingly crafted and packed.